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News & Blog
ConnectWise announces API enhancements with 2012.1 release
Along with many anticipated new features and enhancements, ConnectWise release 2012.1 includes a number of API fixes and improvements, including a new API test program that developers can use to interact with the APIs. Here’s the announcement that went out on Friday. API enhancements for 2012.1: Accounting API: Partners will now have the choice to […]
Using a company status to alert your support team about open projects
One of the challenges of running an IT services company that provides both ongoing support and also project-based services clients is making sure the proverbial hands know what each other is up to. Often, a client will submit a support issue to your helpdesk and your support engineers will spend time trying to investigate and resolve the […]
Managing ConnectWise client portal security and access using SQL
Update Notice: If you are using ConnectWise version 2016.3 or later, the schema has changed. Check out this updated post for the changes. As an follow up to the article I wrote in November about setting ConnectWise client portal passwords using SQL, here are several more ConnectWise client portal security SQL scripts that automate some […]